topic Problem tracking in Orders

Problem tracking

jode3 — Mon, 05 Dec 2022 11:07:17 GMT

I’m currently waiting for my new order and it’s not letting me track

Re: Problem tracking

Northerner — Mon, 05 Dec 2022 12:24:34 GMT

Hi @jode3

If tracking isn't working you will need to speak to EE CS on 150.

Thanks

Re: Problem tracking

Chris_B — Mon, 05 Dec 2022 13:15:12 GMT

@jode3 Do you have a tracking number? A XKO/XKN is an order number not a tracking number. You’ll get a tracking number once a device has been allocated to you.