topic Re: Order delayed? in Orders

Order delayed?

Miniegibbo — Sun, 04 Dec 2022 09:22:25 GMT

Do we know when communication will be sent out regarding delayed orders?
I placed an order on the 25th November and have had no comms since? Money taken upfront for handset which is fine but I don’t want my monthly bill to increase by the £30 as well when I don’t have a device

Iphone 14 pro- good as new. 256gb gold.

Re: Order delayed?

Christopher_G — Sun, 04 Dec 2022 11:41:52 GMT

Hi @Miniegibbo

Welcome to the community.

Is it definitely a Good As New iPhone 14 Pro that you ordered?

I can only see stock for new iPhone 14 Pro or Good as New iPhone 13 Pro.

Chris

Re: Order delayed?

Chris_B — Sun, 04 Dec 2022 11:55:27 GMT

@Miniegibbo EE will be waiting on other good as new devices to come in to be able to fulfil your order if they don’t have any in stock of that model type.

Re: Order delayed?

Miniegibbo — Sun, 04 Dec 2022 12:37:23 GMT

Re: Order delayed?

Miniegibbo — Sun, 04 Dec 2022 12:38:44 GMT

I appreciate that but what kind of timescale are we looking at? It said usually dispatched within 1 day. It should be updated to reflect actual.
What happens if my line rental goes to £83 from a previous sim only at £19 and I still don’t have a phone?

Re: Order delayed?

Northerner — Sun, 04 Dec 2022 13:06:58 GMT

Hi @Miniegibbo

Good as new is open box products. Based upon EE struggling to obtain new stock for customers I wouldn't hold your breath over the ability to get a returned device.

Thanks

Re: Order delayed?

Christopher_G — Sun, 04 Dec 2022 14:09:34 GMT

The plan won't change until your phone is dispatched, @Miniegibbo.

If you would like to discuss your order, I would recommend speaking with our Mobile Care team.

Chris