topic Re: Order issue in Orders

Order issue

chandu19113 — Wed, 30 Nov 2022 05:24:48 GMT

I have done all the process for ordering the phone including upfront payment but status that showed confirmed now shows order cancelled and don't know the reason. Neither customer care connects nor the chat staff gives me relevant answer 😟

Re: Order issue

Leanne_T — Wed, 30 Nov 2022 09:09:52 GMT

Hi @chandu19113

Thanks for coming here.

Was this an upgrade or a new contract?

Have you had any email to ask you to call us for more details?

Leanne 🙂

Re: Order issue

chandu19113 — Sat, 03 Dec 2022 05:15:03 GMT

I took 1TB variant but didnot receive any confirmation from DPD so far and location is Town center which isn't remote to delay. It's 2nd day after order confirmed. Customer service representative said would get delivered in 1 day but so far no information or sms from DPD.

Re: Order issue

Leanne_T — Sat, 03 Dec 2022 07:53:02 GMT

Hi @chandu19113

Which model type and colour have you ordered?

Is this being delivered to an EE Store?

Leanne.