topic I still haven't received my phone in Orders

I still haven't received my phone

htrd — Thu, 01 Dec 2022 15:13:15 GMT

My phone broke down on 7th November, so I ordered a new one via an upgrade, on 8th November.

Today is 1st December and I still haven't received my phone.

I've had zero feedback from EE. I have no idea when my phone is going to arrive. They were very efficient taking the £50 upgrade fee from my bank account, though.

Anyone else waited for an absurd amount of time? What a **bleep**ty company they are.

Re: I still haven't received my phone

Schockwave — Thu, 01 Dec 2022 17:11:38 GMT

Hello @htrd ,

Welcome to the community,

What phone, colour and storage size did you order?

If it is an IPhone, in case you have not heard, take a read here:

https://www.apple.com/newsroom/2022/11/update-on-supply-of-iphone-14-pro-and-iphone-14-pro-max/

Re: I still haven't received my phone

htrd — Thu, 01 Dec 2022 17:35:58 GMT

Hi Schockwave, thanks for responding. I am aware of iPhone delays, but mine is a humble Google Pixel 6a, my first upgrade in 6 years (I have no interest in owning the 'latest' phone)

If my current phone (a Samsung) was still working, I wouldn't even be here. I'm just really peed off about this, not least because I can't work from home without my phone.

I guess I'll have to be patient, but it's frustrating, because it's NOT an iPhone.

Cheers.

Re: I still haven't received my phone

Schockwave — Thu, 01 Dec 2022 18:06:27 GMT

@htrd , if you have Skype, you can contact EE for free or message them here, they may be able to let you know:

https://ee.co.uk/contact-ee/account-billing/mobile'

You will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.