topic Re: Order payment issue in Orders

Order payment issue

Sameehep — Sun, 13 Nov 2022 10:30:45 GMT

I have just tried to arrange an upgrade through the website. I’ve gone all the way through sending the upfront payment, it’s showing as pending on my banking app, but the EE website seemed to time out or something just after and the phone I ordered isn’t showing on MyEE. Can I check that the order has actually gone through? I’ve had no confirmation email.

Re: Order payment issue

Schockwave — Sun, 13 Nov 2022 11:17:54 GMT

Hello @Sameehep ,

Welcome to the community,

This is not customer service and there is no account access, you would have to ring customer service, they can check this out for you.

Have you checked your junk/spam email folder?

Re: Order payment issue

Elmyr — Wed, 30 Nov 2022 22:09:51 GMT

mine has just done the same how did you sort it

Re: Order payment issue

James_B — Thu, 01 Dec 2022 07:43:58 GMT

Hi @Elmyr,

Welcome to the EE Community. 🙂

Our upgrade team will be happy to check the status of your order if you get in touch.

Thanks

James