topic Re: New customer - Possible eSim activation due to Royal Mail strike? in Orders

New customer - Possible eSim activation due to Royal Mail strike?

guesstemblor — Wed, 30 Nov 2022 11:06:29 GMT

I recently joined EE and because of Royal Mail strikes, I will need to wait for the sim to arrive a week late. Is it possible to activate my account via eSim instead and to port in an existing number? I do not have the mobile number but have the account number. Thanks.

Re: New customer - Possible eSim activation due to Royal Mail strike?

Christopher_G — Wed, 30 Nov 2022 13:37:09 GMT

Hi @guesstemblor

Welcome to the community.

Do you live near an EE Store?

Chris

Re: New customer - Possible eSim activation due to Royal Mail strike?

guesstemblor — Wed, 30 Nov 2022 14:33:24 GMT

Hi @Christopher_G , unfortunately I won't have time to go to any EE Store as I will work until after closing time.

Re: New customer - Possible eSim activation due to Royal Mail strike?

Christopher_G — Wed, 30 Nov 2022 15:04:01 GMT

OK, thanks @guesstemblor.

Have a chat with our Mobile Care team, they will be able to check how your account is set up to see if you're able to get one another way.

Chris