topic How do you get a tracking number for a new phone? in Orders

How do you get a tracking number for a new phone?

NickEllicott — Wed, 30 Nov 2022 09:47:52 GMT

Hi, I ordered a new phone two days ago and was promised a text from DPD about delivery. Called EE yesterday but you were having tech problems. They were only able to confirm that it had reached the DPD depot for dispatch.

Your online tracker only works with a tracking number. I don't have one.

Is there any way to find it through my account?

Thanks

Re: How do you get a tracking number for a new phone?

NickEllicott — Wed, 30 Nov 2022 09:54:16 GMT

Should also add, that none of my text messages or email confirming purchase have an order number listed.

Thanks

Re: How do you get a tracking number for a new phone?

Leanne_T — Wed, 30 Nov 2022 12:14:32 GMT

Hi there @NickEllicott

Thanks for coming here.

Have you checked the DPD app using the email address and postcode to see if they have any deliveries scheduled?

Thanks 🙂

Leanne.

Re: How do you get a tracking number for a new phone?

NickEllicott — Wed, 30 Nov 2022 12:33:10 GMT

Hi,

I called EE again this morning and now have an order number. They also told me that my delivery is due this afternoon after 1600. Which is fine.

Thanks to your suggestion though I have now also managed to confirm it on the dpd app.

All good. Thanks very much.

Nick

Re: How do you get a tracking number for a new phone?

Leanne_T — Wed, 30 Nov 2022 12:55:34 GMT

Thanks for letting me know @NickEllicott

Enjoy your new phone 🙂

Leanne.