topic Re: New order in Orders

New order

Sarahcooper22 — Tue, 29 Nov 2022 18:40:44 GMT

I placed my order online Friday night, and spent 40minutes on phone Saturday morning to confirm it. Whilst on the phone with Adam from Hull he confirmed that my order had a confirmed delivery date for Monday 28th. Waited all day and no phone iPhone 13mini, waited all day today and still no iPhone 13mini. Where’s it at EE???

Re: New order

Northerner — Tue, 29 Nov 2022 19:28:30 GMT

Hi @Sarahcooper22

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: New order

Sarahcooper22 — Tue, 29 Nov 2022 19:47:15 GMT

Yeah and it says order can’t be tracked.

Re: New order

Benj123 — Tue, 29 Nov 2022 20:37:32 GMT

I was wondering if someone knew what this means, I had an email to call and discuss my recent purchase having done that they said everything was fine and that my order should be with me tomorrow however we are tomorrow and there’s no sign but there has been no further email or text message or anything and when I try and track my order it says error.

thank you.

Re: New order

Benj123 — Tue, 29 Nov 2022 20:41:14 GMT

I’m having the same issue, has yours been resolved yet, if so how ???

Re: New order

chandu19113 — Wed, 30 Nov 2022 05:29:39 GMT

I have the same issue for another phone but status shows cancelled which was confirmed actually.

Re: New order

James_B — Wed, 30 Nov 2022 08:18:28 GMT

Hi @Sarahcooper @Benj123 @chandu19113,

Please get in touch with Customer Care so a member of the team can check the status of your order.

They'll be happy to help. 🙂

James

Re: New order

Sarahcooper22 — Wed, 30 Nov 2022 11:39:13 GMT

I’ve since called EE who gave me the DPD tracking No, order has been delayed due to issues in the area and new ETA is 30th. Best thing is my street has had 7+ DPD deliveries so far this week.
I’m on day 3 of DPD house arrest, someone send food and supplies!!!
knowing my luck I’ll leave the house and DPD will turn up.

Re: New order

James_B — Wed, 30 Nov 2022 11:50:56 GMT

Thanks for the update @Sarahcooper22

I hope your phone is with you soon. 🙂

James

Re: New order

JamieLeeWV — Sat, 14 Jan 2023 22:54:56 GMT

Hi do you mind me asking what was said on the call and why you had to call to discuss? I've just tried placing an order and had the same email? But I suffer with anxiety so was wondering what was said on the call in terms of why they needed you to call?