topic Unable to buy a product as have made an account but wants me to link my phone in Orders

Unable to buy a product as have made an account but wants me to link my phone

Aden93 — Tue, 29 Nov 2022 16:58:22 GMT

Says I need to link my account as it won't let me buy anything. I've joined the ee community but won't allow me to purchase anything instead I get sent to a page to link my account.

Re: Unable to buy a product as have made an account but wants me to link my phone

XRaySpeX — Tue, 29 Nov 2022 17:00:56 GMT

@Aden93 : What are you trying to buy?

Re: Unable to buy a product as have made an account but wants me to link my phone

Aden93 — Tue, 29 Nov 2022 17:09:22 GMT

Trying to get the ps5 on contract.

Thanks for the reply.

Re: Unable to buy a product as have made an account but wants me to link my phone

XRaySpeX — Tue, 29 Nov 2022 17:13:45 GMT

You cannot buy an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.

Re: Unable to buy a product as have made an account but wants me to link my phone

Aden93 — Tue, 29 Nov 2022 17:14:44 GMT

Ahhh righto, no worries.

Thank you for your help 🙂

Re: Unable to buy a product as have made an account but wants me to link my phone

XRaySpeX — Tue, 29 Nov 2022 17:17:11 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

You could try buying this outright from an EE store, but not on monthly contract.