topic Re: Sent the wrong sim deal !! in Orders

Sent the wrong sim deal !!

dpalmer0608 — Sun, 27 Nov 2022 23:13:55 GMT

Been sent the wrong sim deal how do I get it changed to the one that I wanted?

Re: Sent the wrong sim deal !!

XRaySpeX — Sun, 27 Nov 2022 23:18:43 GMT

@dpalmer0608 Is the SIM you ordered on contract or PAYG?

Re: Sent the wrong sim deal !!

chistery — Sun, 27 Nov 2022 23:22:00 GMT

What have you got and what are you expecting?

EE has a very odd way of selling plans now, where they add extra data 10 days later, E.g. you think you signed up for 125GB but you get a SIM for 50GB, and then have to wait 10 days to get the 75GB added on. Could that explain the difference?

Re: Sent the wrong sim deal !!

dpalmer0608 — Sun, 27 Nov 2022 23:30:52 GMT

Ordered 50gb sim only deal for £13.99

But only got 10gb for £8.99

Re: Sent the wrong sim deal !!

Leanne_T — Mon, 28 Nov 2022 08:53:52 GMT

Hi @dpalmer0608

Thanks for coming here.

Please call us on 150 and the team will get this looked into for you.

Leanne 🙂

Re: Sent the wrong sim deal !!

dpalmer0608 — Mon, 28 Nov 2022 09:16:14 GMT

Hello Leanne.

Having trouble moving over to EE so I won't be able to call 150 number.

Vodafone aren't giving me the MCK code for my new EE sim to work.

Swapping too a new phone provider should be a easy thing to do like you can with a bank account less than 7 days.

But the sim deal that you have sent me is wrong!

Re: Sent the wrong sim deal !!

Leanne_T — Mon, 28 Nov 2022 09:17:47 GMT

Hi @dpalmer0608

In this case, please call us on 0800 079 8586 from any phone, and the team will certainly be able to help.

Leanne.

Re: Sent the wrong sim deal !!

dpalmer0608 — Mon, 28 Nov 2022 09:23:28 GMT

Ok thanks for your help Leanne

I ring them late on today.

Just trying sort out bloody vodafone again!!!

Re: Sent the wrong sim deal !!

Leanne_T — Mon, 28 Nov 2022 09:51:28 GMT

No problem @dpalmer0608

Leanne.