topic Re: Verification PINs during online purchase not going through in Orders

Verification PINs during online purchase not going through

stompgal87 — Fri, 25 Nov 2022 13:14:53 GMT

I upgraded to a new phone online today and I successfully received a verification PIN to my phone's number. I also tried to upgrade to a new tablet and smartwatch today, but the verification PINs didn’t go through to the numbers of my current tablet and smartwatch. Has anyone else had this issue?

Re: Verification PINs during online purchase not going through

Leanne_T — Fri, 25 Nov 2022 13:58:30 GMT

Hi there @stompgal87

Thanks for coming here.

If you are not receiving the PIN codes, please call us on 150 and the team will help you upgrade 🙂

Leanne.

Re: Verification PINs during online purchase not going through

stompgal87 — Fri, 25 Nov 2022 14:00:16 GMT

Thank you Leanne.

I am also currently receiving help from Inna via direct message on the EE Twitter account.

Re: Verification PINs during online purchase not going through

Leanne_T — Fri, 25 Nov 2022 14:03:12 GMT

No problem @stompgal87

Hope you get this sorted 🙂

Leanne.

Re: Verification PINs during online purchase not going through

stompgal87 — Sun, 27 Nov 2022 18:51:02 GMT

To give an update, I would like to give a special mention to Inna, Jess and Craig in my Twitter DMs for helping me upgrade to my new iPad mini and Apple Watch Series 8. Both items arrived today - a day earlier than I expected them to.

Re: Verification PINs during online purchase not going through

Leanne_T — Mon, 28 Nov 2022 08:32:10 GMT

Great news @stompgal87

Thanks very much for coming back and letting us know 🙂

Have a lovely week!

Leanne.