topic Re: Ordered a phone plan and instructed to call the number provided in the email in Orders

Ordered a phone plan and instructed to call the number provided in the email

caaarlamarieC7 — Sun, 27 Nov 2022 18:34:37 GMT

Ordered a phone plan via website and after paying for upfront cost, was instructed to call the number provided in the email to supply additional information. It had been more than an hour trying to call. Would my order go through? The money was taken from my account already.

Re: Ordered a phone plan and instructed to call the number provided in the email

XRaySpeX — Sun, 27 Nov 2022 18:38:11 GMT

If EE ask you to call them with some additional info then you will need to call them before your order may progress.

Re: Ordered a phone plan and instructed to call the number provided in the email

caaarlamarieC7 — Sun, 27 Nov 2022 18:48:07 GMT

Been calling the number provided for more than an hour. Also tried calling 150 and still left on hold ☹️

Re: Ordered a phone plan and instructed to call the number provided in the email

Leanne_T — Mon, 28 Nov 2022 08:30:38 GMT

Hi @caaarlamarieC7

Thanks for coming here.

If we have requested further details, you would need to contact the number provided and hold for one of the team to get this looked into.

Hope this is sorted soon for you.

Leanne 🙂