topic Re: Upfront cost in Orders

Upfront cost

Djh26 — Fri, 25 Nov 2022 20:38:05 GMT

Am trying to upgrade phone and it’s says “£0 upfront was £50” but when I go and add to basket and go through the process it wants to charge the £50 and asks for payment details any ideas please?

Re: Upfront cost

Leanne_T — Sat, 26 Nov 2022 08:25:25 GMT

Hi @Djh26

Thanks for coming here.

Is the charge for the phone you have selected or an early upgrade fee?

Leanne.

Re: Upfront cost

Djh26 — Sat, 26 Nov 2022 09:20:49 GMT

Thanks for reply , Charge is for the phone.

Re: Upfront cost

Leanne_T — Sat, 26 Nov 2022 09:28:30 GMT

Thanks @Djh26

I would suggest giving us a call on 150 and the team will get this looked into for you.

Leanne.