topic Re: long wait hope to get it by xmas in Orders

long wait hope to get it by xmas

Rombos — Thu, 24 Nov 2022 18:44:44 GMT

I have been waiting 39 days now for an iPhone Pro Max I would buy it 100 times over from giffgaff I made a big mistake buying it from EE

Re: long wait hope to get it by xmas

Chris_B — Thu, 24 Nov 2022 20:57:17 GMT

@Rombos That’s right it’s EEs fault. They don’t make the device are not at fault for the amount of orders they receive not at fault for how many they receive from the manufacturer but it’s the networks fault that you don’t have the device yet. Why do you think you could possibly get on on Giffgaff. Could it be they haven’t had the amount of orders that EE received.

Have you at all called customer services about your order ?

Re: long wait hope to get it by xmas

Rombos — Thu, 24 Nov 2022 22:57:50 GMT

do not write delivery until 21 days
you are misleading your customers

Re: long wait hope to get it by xmas

Leanne_T — Fri, 25 Nov 2022 08:01:29 GMT

Hi @rombus

Thanks for coming to the community.

We will clear stock on a first come first served basis, clearing the orders from oldest to newest. DPD will be in touch with you when it's ready to be delivered.

If you would like to discuss your order, I would suggest speaking to our Mobile Care team on 150.

Leanne.

Re: long wait hope to get it by xmas

Profile closed — Fri, 25 Nov 2022 08:10:58 GMT

Hi @Rombos

This is out of EE's control. I suspect every other carrier would also have the same problem if they had sold through all of their stock.

COVID outbreaks in China are the culprit. For the first time in a while, Foxconn isn't able to overwork its poor staff as much as it would like to.