topic My Order still not any updated 14 Pro in Orders

My Order still not any updated 14 Pro

Yvon_Huang — Tue, 22 Nov 2022 09:11:19 GMT

Hi officer,

my order #xxxxxxxxxx iPhone 14 pro black 128G confirmed delivered 7 working days before, but still now don’t have any updated, could you mind help me to track it?

[Mod edit: Please do not post order numbers on the public board. Thanks!]

Re: My Order still not any updated 14 Pro

James_B — Tue, 22 Nov 2022 11:13:06 GMT

Hi @Yvon_Huang,

Welcome to the EE Community. 🙂

What was the date of your order?

James

Re: My Order still not any updated 14 Pro

Yvon_Huang — Tue, 22 Nov 2022 11:28:15 GMT

Hi

My order was completed at 14 Nov.

Best Regards,

Re: My Order still not any updated 14 Pro

James_B — Tue, 22 Nov 2022 12:01:56 GMT

Hi @Yvon_Huang,

The estimated dispatch time when you placed your order was 14 days.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James

Re: My Order still not any updated 14 Pro

Yvon_Huang — Tue, 22 Nov 2022 13:02:49 GMT

Hi James,

It’s same like different with your website and agent information at 14th Nov. The website shows only 7 days for waiting if I order black or purple any version, if I select white or golden, I will get it 24hrs.

I also double checked with your agent, she try to let me get stuff during 24 hrs, but finally she promised me during 7 working days.

Best Regards,

[Mod edit: Please do not post your contact details in this public forum.]

Re: My Order still not any updated 14 Pro

James_B — Tue, 22 Nov 2022 13:01:06 GMT

Hi @Yvon_Huang,

The dispatch guidance for new orders of the iPhone 14 Pro 128GB Space Black online is currently more than 28 days.

James

Re: My Order still not any updated 14 Pro

Yvon_Huang — Tue, 22 Nov 2022 13:41:08 GMT

Hi James,

I am really sry to know it’s too long time to waiting for the new order.

But in my case, we discussed that the temporary guidelines which is in 14th Nov I completed the order at. EE officially announced that I should waiting 7 working days at that moment , you can not use guidelines for now of my case. So that’s why I choice the EE as my phone agent.

hope you could understanding what I am point out, and help me case on the track ASAP.

Re: My Order still not any updated 14 Pro

James_B — Tue, 22 Nov 2022 14:06:02 GMT

Hi @Yvon_Huang,

I'm sorry to hear you weren't given the correct delivery timescales for your order.

If you'd prefer to switch to a model that is available for immediate dispatch, please get in touch on 150.

Thanks

James