https://community.ee.co.uk/t5/Orders/Order-over-the-phone/m-p/1201001#M62647 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1682655">@Jake-Smudger</a>&nbsp; Have you checked your spam folder? &nbsp; If it’s not there you need to call customer services about this.&nbsp;</P> Mon, 21 Nov 2022 21:19:07 GMT Chris_B 2022-11-21T21:19:07Z https://community.ee.co.uk/t5/Orders/Order-over-the-phone/m-p/1200997#M62646 <P>Hello, I recently upgraded my plan over the phone and ordered the iPhone 14 Pro in Black on a 2 year contract but never received a confirmation email or text so I haven't got an order number. I paid a £30 deposit over the phone and signed the online contract through my EE app whilst I was on the phone also. The staff member mentioned that the phone I wanted was a 14 day despatch wait at current time but I haven't received anything to check for updates. I made this phone call and placed the order on the 07/11/22. Is there anything you can do to try and find my order. Thanks Jake&nbsp;</P> Mon, 21 Nov 2022 20:49:18 GMT https://community.ee.co.uk/t5/Orders/Order-over-the-phone/m-p/1200997#M62646 Jake-Smudger 2022-11-21T20:49:18Z https://community.ee.co.uk/t5/Orders/Order-over-the-phone/m-p/1201001#M62647 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1682655">@Jake-Smudger</a>&nbsp; Have you checked your spam folder? &nbsp; If it’s not there you need to call customer services about this.&nbsp;</P> Mon, 21 Nov 2022 21:19:07 GMT https://community.ee.co.uk/t5/Orders/Order-over-the-phone/m-p/1201001#M62647 Chris_B 2022-11-21T21:19:07Z https://community.ee.co.uk/t5/Orders/Order-over-the-phone/m-p/1201006#M62650 <P>Thank you, Yes I've had a check through all folders and not received anything. I'll ring up to try resolve it thanks.&nbsp;</P> Mon, 21 Nov 2022 21:33:55 GMT https://community.ee.co.uk/t5/Orders/Order-over-the-phone/m-p/1201006#M62650 Jake-Smudger 2022-11-21T21:33:55Z