topic Re: Successful prder email in Orders

Successful prder email

Lillady — Sun, 20 Nov 2022 19:23:58 GMT

I placed an order yesterday for a new pay monthly phone I had an email saying successful order but I've had nothing since does this mean I've been accepted 100 and will get my new phone or not ?

Re: Successful prder email

Christopher_G — Mon, 21 Nov 2022 08:48:54 GMT

Hi @Lillady

Unless you have received anything to say otherwise, it sounds like the order has gone through.

Whay did you order?

Chris

Re: Successful prder email

Lillady — Mon, 21 Nov 2022 08:53:40 GMT

Hi I ordered Saturday evening ,had no further email from ee just that enitial one saying successful order and that I could refer a friend etc etc and get discount off a screen protector once I register my new number etc . Bit no further communication from them

Re: Successful prder email

Christopher_G — Mon, 21 Nov 2022 09:03:43 GMT

Sounds good, @Lillady.

What was it that you ordered? Were you given an estimate for delivery?

Chris

Re: Successful prder email

Lillady — Mon, 21 Nov 2022 09:11:13 GMT

Hi The s22 no it doesn't give an estimation on delivery xx

Re: Successful prder email

Christopher_G — Mon, 21 Nov 2022 09:14:56 GMT

Which colour and memory size did you choose, @Lillady? I'll check for you.

Chris

Re: Successful prder email

Lillady — Mon, 21 Nov 2022 10:06:18 GMT

Green and I think 128 g

Re: Successful prder email

Christopher_G — Mon, 21 Nov 2022 10:31:14 GMT

Thanks @Lillady

They're expected to be dispatched within one day, so you should hear from DPD within the next 24 hours.

Chris

Re: Successful prder email

Lillady — Mon, 21 Nov 2022 11:09:23 GMT

OK this is why I thought I'd of had a further email. Does the successful order email mean my phone order has actually been accepted 100%

Re: Successful prder email

Christopher_G — Mon, 21 Nov 2022 11:27:05 GMT

Not necessarily, @Lillady. If there's a problem though, you would receive another email.

If you would like to discuss your order, I'd recommend speaking to our Mobile Care team.
Chris