topic Re: Phone delivery in Orders

Phone delivery

amayagrace — Fri, 18 Nov 2022 17:49:54 GMT

I ordered a new phone on the 16th of November, it said the dispatch should be within a day and that i'll have tracking information through DPD. However, I've not received a DPD confirmation or tracking information and the ee tracking id doesn't work instead it gives an error message. Now, there's no other way to track the delivery.

Re: Phone delivery

Chris_B — Fri, 18 Nov 2022 18:02:00 GMT

@amayagrace What device? Colour? Storage size ? You only get a tracking number once a device is allocated to you.

Re: Phone delivery

amayagrace — Fri, 18 Nov 2022 19:37:54 GMT

iphone 14 plus in starlight, 128gb

Re: Phone delivery

James_B — Sat, 19 Nov 2022 10:45:54 GMT

Hi @amayagrace,

Welcome to the EE Community. 🙂

I would have expected your phone to be with you by now.

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James