https://community.ee.co.uk/t5/Orders/upfront-cost/m-p/1199121#M62409 <P>My recent upgrade was returned to EE by DPD through no fault of my own, they say I refused it but i didn't. The return has been processed and I have had to do the upgrade again, however the deal I signed last week is no longer available, last week there was no upfront fee for the upgrade on the same plan I chose, this week it's now £30. I have paid it as I need the phone, but I d like to know how i can get it refunded as it's not my fault it wasn't delivered</P> Thu, 17 Nov 2022 12:33:04 GMT Lwarnell 2022-11-17T12:33:04Z https://community.ee.co.uk/t5/Orders/upfront-cost/m-p/1199121#M62409 <P>My recent upgrade was returned to EE by DPD through no fault of my own, they say I refused it but i didn't. The return has been processed and I have had to do the upgrade again, however the deal I signed last week is no longer available, last week there was no upfront fee for the upgrade on the same plan I chose, this week it's now £30. I have paid it as I need the phone, but I d like to know how i can get it refunded as it's not my fault it wasn't delivered</P> Thu, 17 Nov 2022 12:33:04 GMT https://community.ee.co.uk/t5/Orders/upfront-cost/m-p/1199121#M62409 Lwarnell 2022-11-17T12:33:04Z https://community.ee.co.uk/t5/Orders/upfront-cost/m-p/1199177#M62430 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1450112">@Lwarnell</a>&nbsp; You will have to call customer services to see if that’s even possible. &nbsp; It’s also no fault of EEs that the delivery didn’t happen and they can change costs.&nbsp;</P> Thu, 17 Nov 2022 13:54:50 GMT https://community.ee.co.uk/t5/Orders/upfront-cost/m-p/1199177#M62430 Chris_B 2022-11-17T13:54:50Z