topic Have i been scammed in Orders

Have i been scammed

ANDREWBR — Wed, 16 Nov 2022 10:52:22 GMT

Bye a company lightico limited, even had a ee contract sent to me for me to verify the deal

Sick part just got over cancer, & broke my phone wyle I was in hospital so was looking for a new one ,but was so convincing but said I would get a message from DHL about my delivery, but not had anything even tryed contacting number says ee tryed phoning you

,trying to contact ee directly impossible.

Re: Have i been scammed

James_B — Wed, 16 Nov 2022 11:00:02 GMT

Hi @ANDREWBR,

Welcome to the EE Community. 🙂

Lightico is the service EE uses to share terms and conditions for you to digitally sign when placing an order. Had you been speaking to our sales/upgrades team before you received the information?

James

Re: Have i been scammed

ANDREWBR — Wed, 16 Nov 2022 11:09:35 GMT

Yes

Re: Have i been scammed

James_B — Wed, 16 Nov 2022 11:11:53 GMT

Hi @ANDREWBR,

That's great, the information you received was genuine.

James

Re: Have i been scammed

ANDREWBR — Wed, 16 Nov 2022 11:15:44 GMT

So how come I've not heard from DHL

As was surposed be delivered today

Re: Have i been scammed

ANDREWBR — Wed, 16 Nov 2022 11:16:16 GMT

Plus I was not given a tracking reference

Re: Have i been scammed

James_B — Wed, 16 Nov 2022 11:35:12 GMT

Hi @ANDREWBR,

Which phone did you order? What time was your order placed?

James

Re: Have i been scammed

ANDREWBR — Wed, 16 Nov 2022 11:37:30 GMT

Samsung galaxy 22pro ,black & order was placed at 16.30 yesterday after completion off contracts

Re: Have i been scammed

ANDREWBR — Wed, 16 Nov 2022 11:39:13 GMT

Samsung galaxy s22 pro

Re: Have i been scammed

James_B — Wed, 16 Nov 2022 11:42:55 GMT

Hi @ANDREWBR,

It could be that your order wasn't processed in time for next day delivery. If you don't receive a delivery notification from DPD before 11am tomorrow morning, please get in touch with Customer Care.

Thanks

James

Re: Have i been scammed

ANDREWBR — Wed, 16 Nov 2022 11:44:09 GMT

Can you give me the number please ,& thank you

Re: Have i been scammed

James_B — Wed, 16 Nov 2022 11:46:03 GMT

No problem @ANDREWBR

You can find our contact number and a Live Chat facility at ee.co.uk/contact-ee.

Hope this helps. 🙂

James

Re: Have i been scammed

ANDREWBR — Wed, 16 Nov 2022 11:46:41 GMT

Thank you

Re: Have i been scammed

Kathryn331 — Thu, 26 Jan 2023 23:05:23 GMT

how did you get on as it’s happened to me

Re: Have i been scammed

Leanne_T — Fri, 27 Jan 2023 07:37:42 GMT

Hi @Kathryn331

Thanks for coming here.

Could you let us know some further information on what has happened please?

Leanne.