topic Re: Watch upgrade issue in Orders

Watch upgrade issue

Victorian18 — Sun, 13 Nov 2022 17:25:19 GMT

Hi, I'm trying to upgrade my current smart watch online. I have selected my product and contract etc but go to check out & it says "send verification text". The problem is, my watch has a different number to my phone and the message with the code in isn't coming through to my watch because its not a number I use or have ever used. My watch just links up with my phone. Has anyone experienced this?? I can't finish thr upgrade without the code.

Re: Watch upgrade issue

Jon_K — Mon, 14 Nov 2022 08:39:39 GMT

Hi @Victorian18.

I'm sorry to hear this.

I'd recommend giving our Upgrades Team a call about this so they can complete an upgrade over the phone for you.

Jon

Re: Watch upgrade issue

OnsMart — Wed, 04 Jan 2023 08:46:40 GMT

how come this problem hasn't been solved yet?

We have seen this issue for the at least 2 years and nothing has changed.