https://community.ee.co.uk/t5/Orders/UPGRADE-ISSUES/m-p/1197264#M62164 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1036377">@StephieCass</a>&nbsp;, the online chat exists for people on contract when someone is available.&nbsp;</P> <P>What upgrade was it? Was it for a new phone? Your SIM card will still work, you do not need a new one and as long as you still have your old phone, then use that.</P> <P>You will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.</P> <P>&nbsp;</P> Sat, 12 Nov 2022 17:41:04 GMT Schockwave 2022-11-12T17:41:04Z https://community.ee.co.uk/t5/Orders/UPGRADE-ISSUES/m-p/1197230#M62159 <P><STRONG>I did an upgrade, got the email, said 1 day delivery. I’ve had no text from dpd yet! Go on my account and it’s saying I can upgrade!!!!! The upgrade I have already done!!!!!!!!! And Ofc, there’s no online chat to talk to a real person!</STRONG></P> Sat, 12 Nov 2022 15:20:29 GMT https://community.ee.co.uk/t5/Orders/UPGRADE-ISSUES/m-p/1197230#M62159 StephieCass 2022-11-12T15:20:29Z https://community.ee.co.uk/t5/Orders/UPGRADE-ISSUES/m-p/1197264#M62164 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1036377">@StephieCass</a>&nbsp;, the online chat exists for people on contract when someone is available.&nbsp;</P> <P>What upgrade was it? Was it for a new phone? Your SIM card will still work, you do not need a new one and as long as you still have your old phone, then use that.</P> <P>You will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.</P> <P>&nbsp;</P> Sat, 12 Nov 2022 17:41:04 GMT https://community.ee.co.uk/t5/Orders/UPGRADE-ISSUES/m-p/1197264#M62164 Schockwave 2022-11-12T17:41:04Z