topic Re: iPhone 14 pro max expect delivery date? in Orders

iPhone 14 pro max expect delivery date?

Sachin0598 — Sat, 12 Nov 2022 14:19:09 GMT

Hi, some told that the batch who places the order between last week of the October are getting there devices delivered, can somebody tell me if EE is getting restock in and people who places order start of the month will they receive it this next expecting days? Because when i place order the delivery time was 14 days and now on EE website is showing 28days, can someone give me a information about this.

Thanks

Re: iPhone 14 pro max expect delivery date?

Schockwave — Sat, 12 Nov 2022 14:40:13 GMT

@Sachin0598 sorry, no idea, who told you this and where did they get this information from? This is not customer service, so we would not know, not heard anything thus far, orders are done on a first come first serve.

Which one did you order, colour and storage size, maybe one of the community staff will be able to answer

@Jon_K do you know anything about this?

Re: iPhone 14 pro max expect delivery date?

Jon_K — Sat, 12 Nov 2022 15:14:21 GMT

Thanks @Schockwave.

Which model, memory size and colour did you order, @Sachin0598?

Jon

Re: iPhone 14 pro max expect delivery date?

Sachin0598 — Sat, 12 Nov 2022 16:20:10 GMT

I ordered iPhone 14 pro max 256gb black, when i order EE told me they have in stock was 1-2 pieces, but after order they said the device will be dispatch within 14days, is this information correct do you think?

Re: iPhone 14 pro max expect delivery date?

Jon_K — Sun, 13 Nov 2022 09:08:28 GMT

Thanks @Sachin0598.

The 14 days timescale you were given is correct.

What do you mean by 1-2 pieces?

Jon

Re: iPhone 14 pro max expect delivery date?

Sachin0598 — Sun, 13 Nov 2022 13:16:35 GMT

Ok, thanks for the reply, i mean 1-2 pieces in stock, when i called EE to place the order for Iphone 14 pro max 256gb space black, i told by EE that they have the last 1-2 Iphones in stock and will be send in 24hrs and i will get it by 2/3 working days from 02 November, but anyways when I didn’t get the iPhone in 2/3 working day i called them and asked them and they told me it will be dispatch in 14days now.

Re: iPhone 14 pro max expect delivery date?

Schockwave — Sun, 13 Nov 2022 15:59:08 GMT

@Sachin0598 , thank you for the update and explanation, hope you get yours soon.

Re: iPhone 14 pro max expect delivery date?

Booloooz1 — Mon, 14 Nov 2022 20:08:12 GMT

I have the same problem! I ordered my new deep purple iPhone 14 pro max 256 gb last Wednesday and it hasn’t arrived. I wasn’t told that there was a delay. I have been round the ee site that I am dizzy and very worried. I have a tracking number but get a message saying it can’t be tracked at the moment.

Booloooz1

Re: iPhone 14 pro max expect delivery date?

Leanne_T — Tue, 15 Nov 2022 08:12:11 GMT

Hi @Booloooz1

The delivery guidance when you placed your order was 'expect dispatch within 21 days'. We'll send you a text with tracking details as soon as your delivery date is confirmed.

If you would like to check the order and tracking number, please get in touch on 150 or 0800 079 8586.

Leanne.

Re: iPhone 14 pro max expect delivery date?

Booloooz1 — Tue, 15 Nov 2022 08:59:15 GMT

Thank you so much. Very helpful. In the past updated phones have always been received very quickly.

Sent from my iPhone

Re: iPhone 14 pro max expect delivery date?

Leanne_T — Tue, 15 Nov 2022 09:00:11 GMT

No problem @Booloooz1

Hope you get your iPhone soon 🙂

Leanne.

Re: iPhone 14 pro max expect delivery date?

Iandsons — Wed, 23 Nov 2022 05:07:35 GMT

Hi Leanne,

I’m having the same problem. I ordered a iPhone 14 pro 128gb deep purple on the 13th November and at the time of the order it was “ expect despatch within 7 days “ and then a few days later it changed to “ expect despatch within 14 days “ and now a few days after that it’s “ expect despatch within 28 days “. Surely I should be getting my phone very soon? I get there is a backlog and a first come first serve system going on but I would never have ordered the phone if it was going to be more than the first 7 days it stated.

Re: iPhone 14 pro max expect delivery date?

James_B — Wed, 23 Nov 2022 08:11:37 GMT

Hi @landsons,

Welcome to the EE Community. 🙂

I'm sorry to hear your phone hasn't been dispatched within the estimated timeframe.

Back orders are being dispatched on a first come, first serve basis as stock arrives and you'll be sent a text with tracking details as soon as your delivery slot is confirmed.

If you'd prefer to switch to an in-stock model, please get in touch on 150.

James