topic Re: Payment taken for upfront charge and declined for contract phone in Orders

Payment taken for upfront charge and declined for contract phone

torialoujaan26 — Fri, 11 Nov 2022 07:06:51 GMT

I tried to apply for contract phone and it was 30 pound upfront charge so I submitted it and it got refused I didn't get accepted when I cpound checked my bank the 30 pound has still been taken out it's saying pending!! This has made me infuriated and I want it back as soon as how can I sort this out

Re: Payment taken for upfront charge and declined for contract phone

Northerner — Fri, 11 Nov 2022 07:48:55 GMT

Hi @torialoujaan26

A pending payment isn't a taken payment it's a payment your bank has ringfenced. It's normally held by your bank for a period of time then released if the request for the payment isn't made.

Thanks

Re: Payment taken for upfront charge and declined for contract phone

Caroline7678 — Thu, 24 Nov 2022 14:46:26 GMT

Iv had the same happen to me today. I applied for a contract phone and had credit declined. A little later I logged in to my banking app to check my balance to find that we have still taken the upfront cost of £30. I was given no information about a refund when declined and no communication since . I must say that this is an odd practice every other company I've dealt with have accepted or declined credit before taking any monies. Some advice would be appreciated thanks

Re: Payment taken for upfront charge and declined for contract phone

Christopher_G — Thu, 24 Nov 2022 16:51:15 GMT

Hi @Caroline7678

If you have a chat with our Mobile Care team, they'll be able to check this for you.

Chris