topic Re: tablet not in stock. in Orders

tablet not in stock.

maddog11 — Tue, 08 Nov 2022 23:37:21 GMT

i upgraded to a new tablet on 7th nov.told in stock next day del.now told samsung s8 not in stock.will take 14 days.but agent not sure.i have 4 accounts with ee.this is bad customer service.....after 27 yrs with orange/ ee i shall close all accounts for good.ee are getting worse.customer loyalty means nothing.......

Re: tablet not in stock.

Chris_B — Wed, 09 Nov 2022 08:27:51 GMT

@maddog11 A device not in stock isn’t bad customer service at all. EE are waiting on more to come from the manufacturer. They can not keep a new supply coming in they have to run down what they have or they could be left with devices on the shelf if they don’t sell anymore.

Re: tablet not in stock.

maddog11 — Wed, 09 Nov 2022 09:11:16 GMT

Wrong.The agent told me next day delivery.In stock.....end of.****customer service....Im closing all 4 accounts anyway..........

Re: tablet not in stock.

Christopher_G — Wed, 09 Nov 2022 09:21:19 GMT

I'm sorry to hear that, @maddog11. It sounds like there could have been a mistake in checking the delivery timescales.

I've checked and the Samsung S8 definitely has an estimated delivery timescale of 'within 14 days'.

Chris