topic Re: Upgrade no confimation in Orders

Upgrade no confimation

Gmihai — Mon, 07 Nov 2022 13:49:29 GMT

I upgraded and I didn't receive any confirmation email or message. I also paid £30 upfront and the money was withdrawn.

Re: Upgrade no confimation

Chris_B — Mon, 07 Nov 2022 13:51:29 GMT

@Gmihai Have you checked your spam folder?

Re: Upgrade no confimation

Gmihai — Mon, 07 Nov 2022 13:57:38 GMT

Yes, I check. I make the upgrade 4 hours ago and I don't have any confirmation. I chatted with customer service and they didn't see anything, but the money was taken.

Re: Upgrade no confimation

James_B — Mon, 07 Nov 2022 15:11:28 GMT

Hi @Gmihai,

Welcome to the EE Community. 🙂

Your order may still be processing. If you don't receive an update within 24 hours, please get in touch with Customer Care.

Thanks

James