topic Re: Hello in Orders

Hello

Merouane1975 — Sun, 06 Nov 2022 15:16:59 GMT

hi there

Am just place order for sim deal but really I forget to use my discount number when I was ordering sim

So what I can do now

How I can add that voucher number please

Re: Hello

XRaySpeX — Sun, 06 Nov 2022 15:22:44 GMT

If discount codes weren't applied at PoS when buying a new contract or upgrading, it can be by calling CS within 30 days of purchase.

Re: Hello

Merouane1975 — Mon, 07 Nov 2022 08:30:32 GMT

hello there

Any one can help me to tell me how to add my voucher for discount to my contract as I forget to put it yesterday when I ordered my sim..

Am new with EE network

Re: Hello

Jon_K — Mon, 07 Nov 2022 10:35:31 GMT

Hi @Merouane1975.

What kind of discount voucher do you have?

Jon

Re: Hello

Merouane1975 — Mon, 07 Nov 2022 13:10:27 GMT

Hi there again

Re: Hello

Schockwave — Mon, 07 Nov 2022 12:28:20 GMT

.Hello @Merouane1975 ,

Welcome to the community,

If you can, please remove your discount code number, this is a public forum and that is personal information that should not be included here, as per forum rules, thank you.

I would suggest speaking to customer service, they should be able to help with adding your discount code.

Re: Hello

Merouane1975 — Mon, 07 Nov 2022 12:54:04 GMT

How to delete the messages here

Re: Hello

Merouane1975 — Mon, 07 Nov 2022 12:57:15 GMT

How to delete messages from chat please

Re: Hello

Schockwave — Mon, 07 Nov 2022 13:02:09 GMT

@Merouane1975 , do you mean the one you have written here? I have actually reported it, so if you cannot alter it, one of the moderators should be able to edit it.

You can delete it, by clicking the original one where the tick is and should also be able to edit, if possible, if you click on the tick at the right above the date and time, there will be a drop down for editing.

Re: Hello

Merouane1975 — Mon, 07 Nov 2022 13:13:15 GMT

Thanks you for your help

Re: Hello

Schockwave — Mon, 07 Nov 2022 13:15:28 GMT

@Merouane1975 , you are welcome, glad to help, hope you get it sorted, by speaking to customer service.

Re: Hello

Leanne_T — Mon, 07 Nov 2022 14:26:48 GMT

Hi @Merouane1975

I can see you have had a reply on this thread, let us know if you need any further help.

Leanne 🙂

Re: Hello

XRaySpeX — Mon, 07 Nov 2022 14:37:34 GMT

@Merouane1975 : I've already told you in response to your 1st enquiry above. Call CS within 30 days of purchase if the discount code wasn't applied at PoS when ordering.