topic Order despacth in Orders

Order despacth

Lesleyj681 — Mon, 07 Nov 2022 12:02:31 GMT

I have an order number starting xko. I ordered on the 31st October and it stated that it is normally despatched with in 24 hours. I have gone on order tracking and it says that there is no information on the order yet but we are are on day 7 now. I have had no other communication from EE other than the original confirmation email.

Thanks

Re: Order despacth

Chris_B — Mon, 07 Nov 2022 13:54:52 GMT

@Lesleyj681 For what device? Colour and storage size?

Re: Order despacth

Lesleyj681 — Mon, 07 Nov 2022 16:03:18 GMT

Hi. It was for a Lenova Ideapad 5G and light silver. It so much the delay, its the no notification of the delay.

Thanks

Re: Order despacth

James_B — Mon, 07 Nov 2022 16:14:41 GMT

Hi @Lesleyj681,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received any updates on your order. The current delivery guidance for that product is over 28 days.

If you'd prefer to switch to a device that is available for immediate dispatch, please get in touch on 150.

Thanks

James

Re: Order despacth

Lesleyj681 — Mon, 07 Nov 2022 16:57:43 GMT

Hi James

Thank you for getting back to me. Will I receive an order update nearer the time of despatch? Also hope I wont be charged for anything until I have received the item.

Thank you

Re: Order despacth

James_B — Mon, 07 Nov 2022 17:21:52 GMT

Hi @Lesleyj681,

Yes, you'll receive a dispatch notification via text message and you won't start to be billed until then.

James