topic Re: Delivery in Orders

Delivery

gk44 — Wed, 02 Nov 2022 06:19:20 GMT

Hi I’ve upgraded to iphone 14 pro and I received and email saying my order is on its way to me and when I try to track it says Sorry, we can't show your order details right now. Don't worry, we'll keep you updated…..

Re: Delivery

Leanne_T — Wed, 02 Nov 2022 10:16:47 GMT

Hi @gk44

Thanks for coming here.

DPD will be in touch with delivery information once the order has been dispatched. You can download the DPD app and use the email address as the reference and postcode. This will show you any deliveries for your address.

Leanne.

Re: Delivery

gk44 — Wed, 02 Nov 2022 10:44:44 GMT

Okey but why it says your order on its way if it’s not despatched yet? And I am going to trade my old phone and EE asked me to send it until 14th November but my new phone hasn’t been despatched yet. So what will happen if my new phone comes later than 14th November? I will lose trade in deal?

Re: Delivery

Leanne_T — Wed, 02 Nov 2022 10:49:38 GMT

Hi @gk44

If your trade in date arrives before the phone has been delivered, please call us on 150 and the team will help you get this sorted 🙂

Leanne.

Re: Delivery

gk44 — Mon, 07 Nov 2022 10:50:49 GMT

I’ve called the number and the person told me to contact “likewize” she said it is the company deals with trades and she can’t do anything. Also she told me that the new device will be despatched within 21 days but on the website it was saying 14 days. So unfortunately there was no hep from EE.

Re: Delivery

James_B — Mon, 07 Nov 2022 11:06:41 GMT

Hi @gk44,

Which colour and storage size did you order?

When did you place your order?

Thanks

James

Re: Delivery

gk44 — Mon, 07 Nov 2022 11:25:09 GMT

Iphone 14 pro deep purple 128gb

Re: Delivery

gk44 — Mon, 07 Nov 2022 11:25:34 GMT

30th October

Re: Delivery

James_B — Mon, 07 Nov 2022 11:28:21 GMT

Hi @gk44,

The delivery guidance when you placed your order was 'expect dispatch within 21 days'. You'll receive a text from DPD as soon as your delivery slot is confirmed.

You won't need to send back your old phone until you have received your upgrade.

Hope this helps.

James

Re: Delivery

gk44 — Mon, 07 Nov 2022 11:29:31 GMT

But on the mail it says “ if we don’t receive your old phone you will lose your trade in deal”

Re: Delivery

gk44 — Mon, 07 Nov 2022 11:33:44 GMT

By 14th November **

Re: Delivery

James_B — Mon, 07 Nov 2022 11:58:39 GMT

Hi @gk44,

I'm sorry to hear you've received that automated email in error. You won't need to send it back until you've received your new phone.

James

Re: Delivery

Profile closed — Mon, 07 Nov 2022 12:23:18 GMT

I ordered my upgrade on the 30th and it said within 14 days, I know lots of people are frustrated as EE aren’t updating people and I am equally frustrated but wanted to see who has actually received their phone within the time period specified?

Re: Delivery

Profile closed — Mon, 07 Nov 2022 12:34:02 GMT

When OP ordered it was the same time I ordered mine and it stated “within 14 days” are you now saying that’s not the case and we now have to wait 21days? I ordered mine on the 31st and was told within 1-2 weeks.

Re: Delivery

James_B — Mon, 07 Nov 2022 12:40:26 GMT

Hi @Profile closed,

Welcome to the EE Community. 🙂

Which phone did you order?

James

Re: Delivery

Profile closed — Mon, 07 Nov 2022 12:47:05 GMT

iPhone 14 pro 128gb

Re: Delivery

James_B — Mon, 07 Nov 2022 12:48:49 GMT

Which colour @Profile closed?

James

Re: Delivery

gk44 — Mon, 07 Nov 2022 12:55:01 GMT

Yes mine was same it was stated within 14 days.

Re: Delivery

Profile closed — Mon, 07 Nov 2022 13:10:40 GMT

Deep purple

Re: Delivery

James_B — Mon, 07 Nov 2022 14:15:39 GMT

Hi @Profile closed,

The delivery guidance when you placed your order was 'expect dispatch within 21 days'.

You'll receive a text message with tracking information as soon as your delivery slot is confirmed.

James