topic Re: Ordering in Orders

Ordering

JuStinaaa — Sun, 06 Nov 2022 22:28:11 GMT

I have just come from BT to EE with mobile phone .I have tried to get a iwatch but not able to get it. After choosing watch I want I am not able to press next. Could anybody explain why ?

thank you

Re: Ordering

Jon_K — Mon, 07 Nov 2022 09:05:14 GMT

Hi @JuStinaaa.

When did you switch over to EE?

Do you have any other additional lines on your account?

Jon

Re: Ordering

JuStinaaa — Mon, 07 Nov 2022 10:13:55 GMT

i have moved last month and I do have a 1 more line /phone on same account and both were moved the same time . First bill paid already .

Re: Ordering

Jon_K — Mon, 07 Nov 2022 10:45:36 GMT

Thanks @JuStinaaa.

I'd recommend getting in touch with our Sales Team so they can check your account and see why this is happening for you.

Jon