topic Re: Credit check Issue in Orders

Credit check Issue

abhaym312 — Thu, 03 Nov 2022 18:40:50 GMT

I have ordered Iphone 13 pro, but due to some issues the support team couldn't be able to complete my credit check. Hence, they cancelled my order. How long will be take to initiate refund to my account.

Re: Credit check Issue

Chris_B — Thu, 03 Nov 2022 19:27:12 GMT

@abhaym312 You’ll receive this back within 5-10 working days

Re: Credit check Issue

abhaym312 — Thu, 03 Nov 2022 19:42:37 GMT

How can I check if the order is canceled or not? Because I didn't receive any mail regarding this. Just the supporting agent tells that, he's going to cancel the order.

And, why the company can't do the credit check. Is there any extra permission needed from the bank?

Re: Credit check Issue

Christopher_G — Fri, 04 Nov 2022 08:21:04 GMT

Our Mobile Care team will be able to confirm it for you if you get in touch with them, @abhaym312.

Chris

Re: Credit check Issue

abhaym312 — Sat, 05 Nov 2022 16:25:01 GMT

The contact number provided is not responding or not connecting to the agent. I have tried several times. Just bot records only

Re: Credit check Issue

Leanne_T — Sat, 05 Nov 2022 16:35:24 GMT

Hi @abhaym312

Please call 0800 956 6000, select option 1, option 3 and the team will get this looked into for you.

Leanne.