topic Re: Waiting for my order ! Xbox Series X in Orders

Waiting for my order ! Xbox Series X

edward_facundo — Wed, 26 Oct 2022 08:38:06 GMT

I go for ad that I received by EE website to acquire with monthly payment a Xbox Series X and until no position about my order. The online tracker is not recognizing my order ID.

Re: Waiting for my order ! Xbox Series X

Christopher_G — Wed, 26 Oct 2022 10:44:47 GMT

Hi @edward_facundo

Welcome to the community.

When did you order it?
Chris

Re: Waiting for my order ! Xbox Series X

edward_facundo — Wed, 26 Oct 2022 12:11:36 GMT

Hey Christopher,

October 22.

Cheers,

Re: Waiting for my order ! Xbox Series X

Christopher_G — Wed, 26 Oct 2022 12:56:28 GMT

OK, thanks @edward_facundo.

It may be worth speaking to our Mobile Care team to double check your order.

Chris

Re: Waiting for my order ! Xbox Series X

Ton66 — Wed, 26 Oct 2022 15:11:10 GMT

I too ordered my Xbox and revived it the following day.

Re: Waiting for my order ! Xbox Series X

edward_facundo — Wed, 26 Oct 2022 16:52:11 GMT

ouch 😞

I started a conversation by phone to resolve the situation, there's a lack of confirmation between two parts (bank and EE), I do received a confirmation during the creation of order about the payment, but now, seems they are waiting for this sort of "confirmation". I thought this confirmation happend during the submission of your card infos...

Re: Waiting for my order ! Xbox Series X

James_B — Wed, 26 Oct 2022 16:59:07 GMT

Hi @edward_facundo,

Were our sales team able to reattempt the payment?

James

Re: Waiting for my order ! Xbox Series X

markchurchill19 — Thu, 03 Nov 2022 16:55:53 GMT

Hi I am in the same situation too order number not tracking and I received a confirmation of the 10 pound payment but nothing else what number do I phone to resolve

Re: Waiting for my order ! Xbox Series X

Jon_K — Thu, 03 Nov 2022 18:15:49 GMT

Hi @markchurchill19.

You can call our Customer Care team on 150 to get an update on your order. Just follow the options to speak to a customer services advisor.

Jon

Re: Waiting for my order ! Xbox Series X

edward_facundo — Wed, 16 Nov 2022 21:51:11 GMT

Still waiting... 😞

Re: Waiting for my order ! Xbox Series X

Leanne_T — Thu, 17 Nov 2022 08:06:46 GMT

Hi @edward_facundo

Please call us again on 150 and the team can check the order for you.

Leanne.