topic Re: iPhone 14 Pro Order in Orders

iPhone 14 Pro Order

LucyAlice17 — Wed, 02 Nov 2022 12:41:09 GMT

I placed my order for the Silver iPhone 14 Pro on 15/10 and it had usually dispatched within 1 day. I've rung customer services after this but they couldn't give me a time frame.

When can I expect this??

Re: iPhone 14 Pro Order

Leanne_T — Wed, 02 Nov 2022 14:39:59 GMT

Hi @LucyAlice17

Thanks for coming here.

Which model size iPhone 14 Pro did you order?

Leanne 🙂

Re: iPhone 14 Pro Order

LucyAlice17 — Wed, 02 Nov 2022 14:49:27 GMT

its the 128GB

Re: iPhone 14 Pro Order

Leanne_T — Wed, 02 Nov 2022 14:56:28 GMT

Thanks @LucyAlice17

The current estimated timescale for that model is usually dispatched within 14 days, and that's for people ordering today.

The orders are all sent out on a first come, first served basis clearing the oldest orders first.

Hopefully you hear from DPD about the delivery soon.

Leanne.

Re: iPhone 14 Pro Order

LucyAlice17 — Wed, 02 Nov 2022 14:59:45 GMT

Thank you. Is there a tracking link i can use? When i use the one on the website it says there's an error

Re: iPhone 14 Pro Order

Leanne_T — Wed, 02 Nov 2022 15:00:55 GMT

Hi @LucyAlice17

If you give us a call on 150, the team can check for a tracking number for you 🙂

Leanne.

Re: iPhone 14 Pro Order

LucyAlice17 — Fri, 04 Nov 2022 12:33:52 GMT

Hi, i'm still yet to receive a dispatch email? I also can't call 150 as i'm not currently an EE member.

Thanks

Re: iPhone 14 Pro Order

Jon_K — Fri, 04 Nov 2022 14:33:39 GMT

Hi @LucyAlice17.

Have you had a text from DPD?

They'll text you when your order is ready for delivery.

Jon

Re: iPhone 14 Pro Order

LucyAlice17 — Fri, 04 Nov 2022 14:46:32 GMT

No i've not had anything since the day i ordered

Re: iPhone 14 Pro Order

Jon_K — Fri, 04 Nov 2022 14:55:20 GMT

Thanks @LucyAlice17.

I'd recommend calling 0800 079 8586 to get an update from Customer Care.

Jon