topic Re: Ordered a new Apple Watch but it wasn’t delivered in Orders

Ordered a new Apple Watch but it wasn’t delivered

M1de23 — Tue, 01 Nov 2022 13:57:26 GMT

I got a notification from the DPD app that the driver couldn’t find my address and that the order was on its way back to EE. How do I rearrange the redelivery?

Re: Ordered a new Apple Watch but it wasn’t delivered

Leanne_T — Tue, 01 Nov 2022 16:06:57 GMT

Hi there @M1de23

Thanks for coming here.

Once the Watch has been returned and processed this will be removed from your My EE account, and you can order another watch online, over the phone or in the store.

Leanne 🙂

Re: Ordered a new Apple Watch but it wasn’t delivered

M1de23 — Tue, 01 Nov 2022 16:43:11 GMT

Hi Leanne,

Thank you for the quick response, will there be any charges to that last order?

Re: Ordered a new Apple Watch but it wasn’t delivered

Leanne_T — Tue, 01 Nov 2022 16:44:54 GMT

Hi @M1de23

Once the order has been cancelled, any plan charge would be refunded.

Leanne.

Re: Ordered a new Apple Watch but it wasn’t delivered

M1de23 — Fri, 04 Nov 2022 19:24:41 GMT

The order seems to have disappeared from the tracking section. But it looks like the plan has started being counted on my account and the upgrade option has also disappeared.

Re: Ordered a new Apple Watch but it wasn’t delivered

Leanne_T — Sat, 05 Nov 2022 07:30:44 GMT

Hi @M1de23

If you give us a call on 150, the team can check this for you 🙂

Leanne.

Re: Ordered a new Apple Watch but it wasn’t delivered

M1de23 — Sun, 06 Nov 2022 15:46:14 GMT

Thank you, Leanne.

Re: Ordered a new Apple Watch but it wasn’t delivered

Leanne_T — Sun, 06 Nov 2022 15:47:20 GMT

No problem @M1de23

Leanne.