topic Re: I haven't received my sim card yet in Orders

I haven't received my sim card yet

Blackwell1980 — Mon, 31 Oct 2022 18:45:14 GMT

Hello,

I have ordered a new SIM. I received the confirmation mail but nothing after that. When I try to use order number to track, it says "Sorry, we can't show your order details right now." I ordered this SIM over a week ago and today I even received my first bill for it.

Re: I haven't received my sim card yet

Christopher_G — Tue, 01 Nov 2022 08:02:22 GMT

Hi @Blackwell1980

Welcome to the community.

SIM cards are sent second class post, so aren't trackable. When did you order it?

Chris

Re: I haven't received my sim card yet

Blackwell1980 — Tue, 01 Nov 2022 11:47:15 GMT

I ordered it on the 27th October

Re: I haven't received my sim card yet

Blackwell1980 — Tue, 01 Nov 2022 11:55:16 GMT

My mistake I actually ordered it on the 24th October

Re: I haven't received my sim card yet

Christopher_G — Tue, 01 Nov 2022 12:54:37 GMT

Thanks @Blackwell1980.

It may be worth calling to double check the order or popping into your nearest EE store for a replacement.

Chris