topic Re: Ee perk in Orders

Ee perk

michaelscates19 — Sun, 30 Oct 2022 18:13:31 GMT

So the time has come for my upgrade. Although I am hesitant to upgrade with ee at all after being let down on my last contract. With regards to the ee perks code.

I got my code last time and no matter what contract or phone I tried select it never worked as intended. Tried to order over the phone was told it needs to be done in store fair enough.

I go to the store ee bluewater. Order my current phone and contract provide the sales person with my ee perk code everything goes through fine. It was explained to me the first bill will be at full price and then every month after that will be at the discounted price. Well let's just say that never happened and ive been paying full price since the start. Rang up and complained to be told there Is nothing that can be done now due to past the point of sale .

So now its upgrade time again I get my code. I try every type of Samsung phone and contract to try and use my perk code and guess what it still doesn't work! Every forum on here that has an answer is either. Have you accepted cookies, try another device nothing actually helpful. I dont anyone actually gets it resolved.

So has anyone got this sorted?

Re: Ee perk

James_B — Mon, 31 Oct 2022 08:12:07 GMT

Hi @michaelscates19,

Please can you clear your web browsers cookies and cache and let me know if that fixes the issue?

Thanks

James

Re: Ee perk

michaelscates19 — Mon, 31 Oct 2022 10:46:03 GMT

Yep tried all that tried all types of contracts again, tried 3 different internet explored, chrome, edge and explorer still nothing.

I appreciate EE are helping out key workers etc with this but why make it so difficult to claim.

Re: Ee perk

James_B — Mon, 31 Oct 2022 10:55:58 GMT

Hi @michaelscates19,

Which error message do you see when submitting the code?

James

Re: Ee perk

michaelscates19 — Mon, 31 Oct 2022 11:03:00 GMT

It varies from - Coupon not valid, voucher not valid.

Samsung Galaxy S22+

128GB Phantom White

£30 upfront

£68 monthly

Trying to get this one and I've tried all the other plans available. Even tried on phones without the prepaid card incase that was the issue.

Re: Ee perk

James_B — Mon, 31 Oct 2022 11:09:02 GMT

Hi @michaelscates19,

Are you taking advantage of an early upgrade or are you out of contract?

James

Re: Ee perk

michaelscates19 — Mon, 31 Oct 2022 11:34:16 GMT

I am under my 45 days until the end of my contact now. So I am eligible for a standard upgrade.

Re: Ee perk

James_B — Mon, 31 Oct 2022 11:58:09 GMT

Hi @michaelscates19,

Please could you try generating a new code and let me know if you see the same issue?

Thanks

James

Re: Ee perk

michaelscates19 — Mon, 31 Oct 2022 14:00:07 GMT

I have two codes active already neither of these work.

Re: Ee perk

James_B — Mon, 31 Oct 2022 14:27:02 GMT

Hi @michaelscates19,

Please get in touch with Customer Care for assistance. The team will be able to process your order and arrange for the discount to be applied manually.

Thanks

James