topic Re: No new confirmation email in Orders

No new confirmation email

Jake_Vidad — Sun, 30 Oct 2022 21:03:37 GMT

I recently ordered an iPhone 14 pro online which I got confirmation for and then got a call from your customer service team to look into better deals etc. I had ordered a different contract over the phone and cancelling the one have done online. However, I did not receive any new emails confirming the new order.

Re: No new confirmation email

Chris_B — Sun, 30 Oct 2022 21:08:52 GMT

@Jake_Vidad Are you sure it was EE who called you ? I’ve never known EE to call and to see if you can get a better deal after you have upgraded.

did you give any private information over the phone like passwords ? If you did it would be highly recommend you call customer services about this.

Re: No new confirmation email

Jake_Vidad — Sun, 30 Oct 2022 21:14:05 GMT

@Chris_B Hi yes, I'm quite certain it was a member of EE and I'm not insecure about anything given over the phone because I didn't give anything personal like passwords or bank details and details were confirmed to me rather than me confirming details to the caller.

Re: No new confirmation email

Jake_Vidad — Sun, 30 Oct 2022 21:22:41 GMT

Hi, @Chris_B ive just double checked and it looks like I've received my confirmation via text. sorry for any disturbance.

Re: No new confirmation email

katherine281 — Fri, 20 Oct 2023 18:18:20 GMT

i have just placed an order online for a contract phone and they have taken the £30 upfront cost but ive not received any confirmation email from them

Re: No new confirmation email

Christopher_G — Sat, 21 Oct 2023 07:08:02 GMT

Hi @katherine281

Welcome to the community.

How did you order? Have you checked your spam/junk folder?

Chris