topic Re: DPD stole my phone in Orders

DPD stole my phone

Lucifer91 — Sun, 30 Oct 2022 18:23:32 GMT

I ordered my upgrade it turned up today except I opened the package and it was a different phone, I contacted EE but now paying for a phone i didn't receive, will EE send me another one eventually

Re: DPD stole my phone

Chris_B — Sun, 30 Oct 2022 18:45:42 GMT

@Lucifer91 Once it’s been looked in to and you have to return the wrong device.

Did the package looked like it had been open before you opened it ?

Re: DPD stole my phone

Lucifer91 — Sun, 30 Oct 2022 18:53:20 GMT

That's the thing where it was packed they have put in a pay as you go Vodafone cheap phone I ordered a Samsung galaxy s22 plus, I've got to pay insurance and contract on a phone I have not got

Re: DPD stole my phone

James_B — Mon, 31 Oct 2022 08:13:43 GMT

Hi @Lucifer91,

Welcome to the EE Community. 🙂

What were you advised when you called EE?

James

Re: DPD stole my phone

Lucifer91 — Mon, 31 Oct 2022 08:17:29 GMT

Thank you, just advised to wait now but like I said I'm now paying for the new device and contract plus insurance and I don't know if I will get a replacement at all

Re: DPD stole my phone

James_B — Mon, 31 Oct 2022 08:22:04 GMT

Hi @Lucifer91,

Our Customer Care Team will get back to you as soon as our support team have looked into what has gone wrong.

We appreciate your patience in the meantime.

James