topic Re: Want my phone in Orders

Want my phone

Natasha-87- — Sat, 29 Oct 2022 19:32:32 GMT

I have just got a contact it’s taken the money £70 upfront then said after I don’t fit criteria

Iv checked my bank and it’s defenatly been taken ??

what is going on ??

Re: Want my phone

Chris_B — Sat, 29 Oct 2022 19:40:56 GMT

@Natasha-87- sounds like you have failed the credit check, you’ll be refunded you upfront payment within 5 to 10 working days.

Re: Want my phone

Natasha-87- — Sat, 29 Oct 2022 19:45:57 GMT

Iv been with ee for 2years nearly

Re: Want my phone

Christopher_G — Sun, 30 Oct 2022 09:18:16 GMT

Hi @Natasha-87-

Welcome to the community.

I would suggest having a chat with our Mobile Care team to find out what's happening with your order.

Chris

Re: Want my phone

torialoujaan26 — Fri, 11 Nov 2022 07:12:43 GMT

The same has just happened to me did you sort it out about your money ? Did you manage to get it back? Hopefully you did get it back also for my self I hope so then it means I'll get mine back as well lol thank you fingers crossed for us both