topic Re: Upgraded phone in Orders

Upgraded phone

SandyAuld42 — Fri, 28 Oct 2022 20:20:43 GMT

I did an upgrade as i was due i did this on line for Samsung A33 I got an email to confirm ordered but heard nothing more. It's now saying on my account that I'm not eligible for upgrade not sure of this because I have ordered new phone but I've heard nothing about whats happening and also I waited over 20 mins on phone trying to get through to find out what has happened.

Re: Upgraded phone

Chris_B — Fri, 28 Oct 2022 21:09:18 GMT

@SandyAuld42 When did you order this ? Once you have upgraded your account will change to this state.

Re: Upgraded phone

SandyAuld42 — Fri, 28 Oct 2022 21:19:42 GMT

Few days ago but had nothing about phone just confirming my order had nothing since so no idea what's happening with the phone

Re: Upgraded phone

Jon_K — Sat, 29 Oct 2022 09:20:04 GMT

Hi @SandyAuld42.

DPD will text you when your order is ready to be delivered.

Have you tired tracking your order online?

Jon

Re: Upgraded phone

SandyAuld42 — Sat, 29 Oct 2022 17:46:37 GMT

No information on the tracking I just wait till next week and of nothing will ring.

Thank you 😊