topic Re: Iphone 14 Pro Max in Orders

Iphone 14 Pro Max

nikkibau — Thu, 27 Oct 2022 18:05:47 GMT

How long is dispatch time for Iphone 14 pro max 256gb in Gold?

Re: Iphone 14 Pro Max

Chris_B — Thu, 27 Oct 2022 18:25:07 GMT

@nikkibau As per the website if you order today it’s

Re: Iphone 14 Pro Max

nikkibau — Fri, 28 Oct 2022 14:06:42 GMT

I was charged with an upfront fee of £50 but my application was declined after a credit check. They told me they were going to refund it and would not claim/charge the “pending” fee in my bank. Upon checking today, the transaction for the upfront fee was already completed and it was charged from my bank already. I called customer service and they told me that I should call my bank for a revert. Once of the requirements for a chargeback is an email/notification/documentation that my application was declined and I was to be refunded of the fee. But EE didn’t send me any notification about the declined application. I was only able to contact them through a phone call. PLEASE HELP

Re: Iphone 14 Pro Max

nikkibau — Fri, 28 Oct 2022 14:07:30 GMT

Re: Iphone 14 Pro Max

James_B — Fri, 28 Oct 2022 14:37:49 GMT

Hi @nikkibau,

If the payment is showing as completed, rather than pending, please get in touch with Customer Care so a member of the team can check a refund has been requested.

Thanks

James

Re: Iphone 14 Pro Max

Biff666 — Mon, 07 Nov 2022 07:34:48 GMT

Have you received any updates on the phone yet?? I’m waiting for the same one but ordered on the 26th

Re: Iphone 14 Pro Max

Jon_K — Mon, 07 Nov 2022 08:10:09 GMT

Hi @Biff666.

Have you checked the online tracker to track your order?

The current guidance is to expect dispatch within 14 days.

Jon

Re: Iphone 14 Pro Max

Biff666 — Mon, 07 Nov 2022 08:47:22 GMT

Hiya Jon, yeah I was old 21 days but now it’s showing 14 so I was confused haha 🙂

Re: Iphone 14 Pro Max

Jon_K — Mon, 07 Nov 2022 08:52:06 GMT

Thanks @Biff666.

Keep an eye on the tracker, if you were told 21 days at the point of purchase then allow for up to 21 days for it to arrive. Hopefully it'll be with you sooner though 🙂

Jon

Re: Iphone 14 Pro Max

nikkibau — Tue, 22 Nov 2022 22:21:03 GMT

I paid the £50 upfront fee for an application for a mobile plan but was declined after a credit check. They said to wait for 14 working days for the fee to be credited back again to my account. I applied for the plan last October 28. It’s been more than 14 days yet I still have not received the refund

Re: Iphone 14 Pro Max

nikkibau — Tue, 22 Nov 2022 22:22:32 GMT

Re: Iphone 14 Pro Max

Christopher_G — Wed, 23 Nov 2022 08:52:31 GMT

Hi @nikkibau

I would recommend speaking to our Mobile Care team so that they can look into this for you.

Please come back and let us know what happens.

Chris