topic Re: Phone contract in Orders

Phone contract

Julija1991 — Thu, 27 Oct 2022 09:06:25 GMT

Maybe someone knows how many days to wait for the delivery of the phone if it is out of stock in the store.Thanks

Re: Phone contract

James_B — Thu, 27 Oct 2022 11:10:19 GMT

Hi @Julija1991,

Welcome to the EE Community. 🙂

Which phone did you order and when?

Thanks

James

Re: Phone contract

Julija1991 — Thu, 27 Oct 2022 12:15:22 GMT

Hello,IPhone 14 pro silver.I’m order 24 October

Re: Phone contract

Chris_B — Thu, 27 Oct 2022 12:17:11 GMT

@Julija1991 What storage size ?

Re: Phone contract

Julija1991 — Thu, 27 Oct 2022 12:20:32 GMT

I don’t know size😐

Re: Phone contract

James_B — Thu, 27 Oct 2022 12:27:45 GMT

Hi @Julija1991,

We'd need to know the storage size of the phone you've ordered to check the delivery timescales.

Is it listed on your confirmation email?

James

Re: Phone contract

Julija1991 — Thu, 27 Oct 2022 12:31:28 GMT

Essentials 125GB £77

Plan description:

Your plan gives you 125GB of data, capped at 100Mbps speeds, plus unlimited texts and calls to use in the UK. And if you have a 5G ready device you also get access to our 5G network. Fair use policy applies.

Re: Phone contract

James_B — Thu, 27 Oct 2022 12:45:06 GMT

Hi @Julija1991,

That's your monthly mobile data allowance, rather than the storage size of the phone you ordered. The phone comes in 128GB, 256GB, 512GB and 1TB.

James

Re: Phone contract

Julija1991 — Thu, 27 Oct 2022 12:47:07 GMT

128 GB

Re: Phone contract

James_B — Thu, 27 Oct 2022 12:50:00 GMT

Hi @Julija1991,

The delivery guidance when you placed your order was 'expect dispatch within 28 days'.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

Hope this helps. 🙂

James