https://community.ee.co.uk/t5/Orders/Returns-pack-not-received/m-p/1188243#M60792 Yeah I’ve got it, I requested a new one on Wednesday Fri, 21 Oct 2022 19:07:43 GMT bkmcglynn 2022-10-21T19:07:43Z https://community.ee.co.uk/t5/Orders/Returns-pack-not-received/m-p/1188166#M60783 <P>I ordered a new phone about two weeks ago, it’s says I’m due to return my phone by the 27th but I haven’t had a returns pack sent to my house and I’m not paying any excess charges. I’ve requested a returns pack twice.</P> Fri, 21 Oct 2022 15:47:29 GMT https://community.ee.co.uk/t5/Orders/Returns-pack-not-received/m-p/1188166#M60783 bkmcglynn 2022-10-21T15:47:29Z https://community.ee.co.uk/t5/Orders/Returns-pack-not-received/m-p/1188225#M60786 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3174826">@bkmcglynn</a></P> <P>Welcome to the community.</P> <P>Have you received your new phone already? When was the last time you requested the return pack and how did you request it?</P> <P>Chris</P> Fri, 21 Oct 2022 17:48:14 GMT https://community.ee.co.uk/t5/Orders/Returns-pack-not-received/m-p/1188225#M60786 Christopher_G 2022-10-21T17:48:14Z https://community.ee.co.uk/t5/Orders/Returns-pack-not-received/m-p/1188243#M60792 Yeah I’ve got it, I requested a new one on Wednesday Fri, 21 Oct 2022 19:07:43 GMT https://community.ee.co.uk/t5/Orders/Returns-pack-not-received/m-p/1188243#M60792 bkmcglynn 2022-10-21T19:07:43Z https://community.ee.co.uk/t5/Orders/Returns-pack-not-received/m-p/1188303#M60798 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3174826">@bkmcglynn</a>,</P> <P>Please allow 2-5 working days for your returns pack to arrive.</P> <P>Thanks</P> <P>James</P> Sat, 22 Oct 2022 08:30:28 GMT https://community.ee.co.uk/t5/Orders/Returns-pack-not-received/m-p/1188303#M60798 James_B 2022-10-22T08:30:28Z