topic Re: Sorry, we can't show your order details right now. in Orders

Sorry, we can't show your order details right now.

Gkraeutler — Thu, 20 Oct 2022 14:16:13 GMT

When tracking my order I get above error. It’s been over 24hrs and I have had no further communication since. The phone is a iPhone 14 and I would greatly appreciate a update; other than cannot show details.

Re: Sorry, we can't show your order details right now.

Flapple — Thu, 20 Oct 2022 14:31:37 GMT

To put it simply - the EE website is terrible and can't even show an error message properly.

In the "Email address or phone number:" box, put your email address you placed the order with, not your phone number.

Re: Sorry, we can't show your order details right now.

Gkraeutler — Thu, 20 Oct 2022 15:07:10 GMT

hi Flapple,

thank you for response. I have tried it with e-mail and order number first and then with phone and order number. I have now also tried it again with both but getting the same message every time.

Re: Sorry, we can't show your order details right now.

Christopher_G — Thu, 20 Oct 2022 16:49:35 GMT

Which colour iPhone 14 did you order, @Gkraeutler? What memory size was it too?

Chris

Re: Sorry, we can't show your order details right now.

Gkraeutler — Thu, 20 Oct 2022 17:35:43 GMT

*iPhone 14 5G 128GB Blue*

Re: Sorry, we can't show your order details right now.

Christopher_G — Thu, 20 Oct 2022 17:49:28 GMT

Thanks, @Gkraeutler. That model is in stock and expected to be dispatched within 1 day. When did you order it?

Chris

Re: Sorry, we can't show your order details right now.

Gkraeutler — Thu, 20 Oct 2022 18:04:16 GMT

@Christopher_G Thanks. I had ordered it on 18th October after 17:00 and received confirmation same day at around 8pm.

Re: Sorry, we can't show your order details right now.

Jon_K — Fri, 21 Oct 2022 07:02:32 GMT

Thanks @Gkraeutler.

If you still don't have any more information, from EE or DPD, I'd recommend getting in touch with our Customer Care team for an update.

Jon

Re: Sorry, we can't show your order details right now.

DCB22 — Fri, 21 Oct 2022 18:04:13 GMT

I have similar issue - no order number for Iphone 128GB Midnight. Ordered Wednesday and was told it would be 1 day but haven't received today and no text with details. On hold here trying to get through to Customer Care

Re: Sorry, we can't show your order details right now.

DCB22 — Fri, 21 Oct 2022 18:04:37 GMT

14*

Re: Sorry, we can't show your order details right now.

James_B — Sat, 22 Oct 2022 08:12:58 GMT

Hi @DCB22,

Did you manage to get in touch with Customer Care?

James