topic Re: Tracking status not available in Orders

Tracking status not available

Staceyholt — Wed, 19 Oct 2022 09:08:56 GMT

Hello,

I ordered a iPad 2021 64gb in space grey yesterday and received a order number however when I try to track it says the tracking status is not available.

Do you know why this might be?

Re: Tracking status not available

Christopher_G — Wed, 19 Oct 2022 11:47:47 GMT

Hi @Staceyholt

Welcome to the community.

Does the reference number you're using begin with XK? Did you receive another email with a tracking number?

Chris

Re: Tracking status not available

Staceyholt — Wed, 19 Oct 2022 13:12:46 GMT

Yes it started with xk. No I’ve received no further emails.

Re: Tracking status not available

Christopher_G — Wed, 19 Oct 2022 12:59:21 GMT

The model is in stock and expected to be dispatched within 24 hours, @Staceyholt.

If you haven't heard anything by the morning, it may be worth checking your order with our Mobile Care team.

Chris