topic Re: Phone delivery in Orders

Phone delivery

freyabeck — Mon, 17 Oct 2022 12:57:04 GMT

I ordered a new phone yesterday due to mine being stolen. I haven't received any confirmation email about my order and it said it would be next day delivery. I can't track the order as have no information or call EE because I have no phone. Please can someone help with this.

Re: Phone delivery

Chris_B — Mon, 17 Oct 2022 12:57:55 GMT

@freyabeck Have you checked your spam folder ?

Re: Phone delivery

freyabeck — Mon, 17 Oct 2022 12:59:36 GMT

Yes there is nothing there

Re: Phone delivery

James_B — Mon, 17 Oct 2022 13:13:48 GMT

Hi @freyabeck,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your order if you get in touch.

James

Re: Phone delivery

freyabeck — Mon, 17 Oct 2022 13:16:30 GMT

Hi @James_B

How do I contact customer care if I don't have a phone to call them? I can't track my order as I haven't got the order number

Thanks

Re: Phone delivery

James_B — Mon, 17 Oct 2022 13:20:08 GMT

Hi @freyabeck,

You can chat with Customer Care online at Contact us.

Hope this helps.

James

Re: Phone delivery

freyabeck — Mon, 17 Oct 2022 13:21:31 GMT

It says that messaging is unavailable.

thanks

Re: Phone delivery

James_B — Mon, 17 Oct 2022 13:30:12 GMT

Hi @freyabeck,

Which options did you select?

Thanks

James

Re: Phone delivery

Schockwave — Mon, 17 Oct 2022 13:33:06 GMT

@freyabeck , if you have Skype you can ring them for free:

https://ee.co.uk/contact-ee/account-billing/mobile