topic How should I Send old handset back for trade in? in Orders

How should I Send old handset back for trade in?

Rhysee47 — Sat, 15 Oct 2022 14:40:05 GMT

Chris_B — Sat, 15 Oct 2022 14:40:45 GMT

@Rhysee47 You’ll be sent a returns package to put the device into.

Rhysee47 — Sat, 15 Oct 2022 14:43:39 GMT

Yes I was told that, but didn’t receive any packaging with the new handset? Should I contact to have one sent out?

Jon_K — Sat, 15 Oct 2022 15:35:25 GMT

The returns package is usually sent separately a few days later.

If you don't receive this in a few days I'd recommend contacting our Customer Care team.

Jon