topic Re: SIM Delivery. Ordered SIM on the 5th Oct. Still not received. in Orders

SIM Delivery. Ordered SIM on the 5th Oct. Still not received.

NUSIM22 — Fri, 14 Oct 2022 10:55:09 GMT

Ordered SIM on the 5th Oct. Still not received. No tracking info provided

Re: SIM Delivery. Ordered SIM on the 5th Oct. Still not received.

Christopher_G — Fri, 14 Oct 2022 12:46:05 GMT

Welcome to the community.

The SIM card should have arrived within 4 working days. I would suggest speaking to our Mobile Care team to see if they can check on the order for you.

Chris

Re: SIM Delivery. Ordered SIM on the 5th Oct. Still not received.

NUSIM22 — Fri, 14 Oct 2022 14:44:52 GMT

Hi, the mobile care team just links you back to here

Re: SIM Delivery. Ordered SIM on the 5th Oct. Still not received.

Jon_K — Sat, 15 Oct 2022 07:46:13 GMT

Hi @NUSIM22.

If you call 150 from your phone, or 0800 079 8586 from another phone, you can speak with our Customer Care team.

Jon

Re: SIM Delivery. Ordered SIM on the 5th Oct. Still not received.

NUSIM22 — Tue, 18 Oct 2022 12:03:46 GMT

Impossible to get a response. I cannot wait on the phone for over 30 minutes