topic Re: Returns Pack Not Received in Orders

Returns Pack Not Received

Bigafroman_-95 — Thu, 13 Oct 2022 10:50:11 GMT

Hi I recently upgraded my phone and received the new hand set but haven’t received a returns pack to send back my old phone.

Can anyone help with this please it’s been 1 week since I’ve had my new handset and I don’t want to be charged for both if it’s not sent back etc

Re: Returns Pack Not Received

Schockwave — Thu, 13 Oct 2022 11:52:05 GMT

Hello @Bigafroman_-95 ,

Welcome to the community,

If EE know you are returning your old phone, then you should be ok, as that will be on their records, Return packages are sent out by second class post. If you are at all concerned ring customer service and they can take a look for you.

Re: Returns Pack Not Received

Bigafroman_-95 — Thu, 13 Oct 2022 12:21:19 GMT

Thank you that’s really helpful I’ll give them a ring today and wait for the returns pack for now.

Re: Returns Pack Not Received

Schockwave — Thu, 13 Oct 2022 12:48:26 GMT

@Bigafroman_-95 , you are welcome glad to help, hope you get your returns package soon.