topic Re: App freezing when checking out my order. in Orders

App freezing when checking out my order.

Hbenney — Thu, 13 Oct 2022 05:24:20 GMT

Every time I go to place an order for an Apple Watch, it takes me all the way to ‘complete order’ then freezes every time I click. I’ve tried on internet / app / laptop. All the same. Any ideas?

Re: App freezing when checking out my order.

Christopher_G — Thu, 13 Oct 2022 07:39:03 GMT

Hi @Hbenney

Welcome to the community.

Could you try both connected to WiFi and through mobile data too, just to see if the same thing happens?

Chris

Re: App freezing when checking out my order.

Hbenney — Thu, 13 Oct 2022 08:30:44 GMT

Tried on both app and safari on wifi and off wifi. Still no luck. Just the ring going around and around with no change.

Re: App freezing when checking out my order.

Christopher_G — Thu, 13 Oct 2022 09:18:42 GMT

OK, thanks @Hbenney.

I would recommend speaking to our Mobile Care team to see if they can add this for you.

Chris